Please, carefully review pre-treatment information, cancellation & deposit policy here

CANCELLATION POLICY

Each client’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us.

CANCELLATIONS

We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance (by phone call or by text). This helps us protect the time of our artists and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.

Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of 50% of the service price (for appointments priced at $100 or less) and $50 for appointments $100 or more. Missed appointments (“no-shows”) will also be charged 50% of the service price or $50. These fees are non-refundable and can not be put toward any future services.

Appointments booked within 24 hours of the scheduled appointment may be canceled or rescheduled no later than 4 hours prior to the scheduled appointment time without incurring a cancellation fee of 50% of the service total or $50.

We understand that you have a busy schedule, and allow a grace period of 10 minutes after your scheduled appointment time. If you are more than 10 minutes late to your appointment, we may need to reschedule your appointment to accommodate your service(s). If we do not hear from you within 10 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged 50% of the service total or $50 (for services price at $100 or more).